Returns & Exchanges
At Cloudies™, we want you to feel like you are walking on air, which is why we offer a 30-day window for returns and exchanges on all unworn items. If your fit isn't perfect, we are committed to making it right with a seamless and stress-free process.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label to download and print at your convenience.
Pack and Ship
Place your items in their original packaging and drop off the parcel at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
After our warehouse team inspects your return, your refund or exchange will be processed within 5 to 7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing